MYCare services

 

Stay ahead of the curve

The path to productivity isn’t always straightforward. But with the right care and planning, there’s more than one way to stay on track, guarantee production capacity for your customers and reach your Return on Investment (ROI) targets.

Whether your aim is to prevent process drift, troubleshoot faster or keep your operations up to date with the latest software and training, MYCare has a plan for you. Backed by a broad global support network of skilled and knowledgeable service personnel, we’re always on hand to proactively prevent and quickly resolve any issues to keep you up and running.

Maximize productivity and ROI with MYCare

• Maximum uptime for your equipment
• Fast access to Mycronic technical experts
• Rapid response coupled with on-site priority scheduling
• Fast deployment of critical software updates
• Proactive maintenance of your equipment

 

Zero interruptions?

There’s a plan for that.

Choose from a range of service plans to better keep your machine’s availability – and your costs – fully under control.

 

MYCare Basic

MYCare Basic extends your service after year one to cover responsive support during working hours, providing access to the MYPlace document library as well as discounts on spare parts, labor and training.

 

MYCare Premium

MYCare Premium offers all the benefits of MYCare Basic, together with an array of proactive measures such as preventive maintenance (including wear and spare parts) and regular software updates.

 

MYCare Premium+

MYCare Premium+ further boosts your preparedness for any potential issues with a comprehensive package including major software upgrades, 24/7 phone support, remote support and training.

 

MYCare Max

When nothing can be left to chance, MYCare Max provides the complete MYCare package together with an extended warranty including all parts and labor.

MYCare Service Levels

	MYCare Basic	MYCare Premium	MYCare Premium+	MYCare Max
Phone and e-mail support during office hours	X	X	X	X
Priority response	X	X	X	X
Access to MYPlace on-line service portal	X	X	X	X
Discount on spare parts, labor and training		X	X	X
Preventive maintenance at regular intervals, including wear and tear parts		X	X	X
Software updates (minor releases)		X	X	X
Software upgrades (major releases) including new functionality (1)			X	X
24/7 phone support (2)			X	X
Remote support using TeamViewer™			X	X
Training package				X
Extended warranty (3)				X

1 Provided that machine hardware is compatible. Hardware upgrades (if needed) are offered at a discounted price.
2 Premium+ is only available for customers running the latest SW version.
3 English language only. Handled by major Mycronic service nodes worldwide.
4 Includes parts and labor. Travel not included.
5 Local variations may apply

More than preventive maintenance

MYCare can be much more than just annual maintenance visits. With the right service program, you gain access to specialized support and expertise to identify proactive measures that help maintain peak performance over time. Prior to any visit, your MYCare service professionals will review the notices and feedback from any previous visit to ensure the most effective and efficient service possible. During the visit, various options can be added, such as accuracy measurement and extended maintenance with subparts, thereby minimizing the risk of future stoppages.

Never slow down 

Whatever your coverage needs may be, Mycronic is dedicated to maintaining the highest productivity for your machine, for its full lifetime. Whether it’s training, fast remote troubleshooting, preventing process drift or ensuring access to the most powerful software upgrades, there’s always a MYCare plan to support your business. Consistently maximizing uptime. Boosting performance. And delivering the right expertise to keep your production running at full speed.